Contact Zoom Therapy

Have Questions or Ready to Begin Your Journey?

We encourage you to explore our extensive FAQ section below. We’ve compiled a wealth of information to address common queries and concerns you may have about our services.

Should you have further questions or need personalized assistance, our support team is always here for you. Please use the form on this page to contact Zoom Therapy. We’ll be happy to answer your questions or help you schedule a free consultation. If you are an existing or returning client of Zoom Therapy please call or text either the California or Florida phone number below.

CALIFORNIA

(415) 484-9988

FLORIDA

(305) 209-9495

Please note that Zoom Therapy is not a crisis hotline. If you or a loved one is in emotional distress or a suicidal crisis, please call or text 988. They are available 24/7. The 988 Suicide and Crisis Lifeline provides confidential support with trained crisis counselors.

Frequently Asked Questions

Online Therapy

Online therapy, also known as teletherapy, is conducted over the internet using secure video conferencing. This enables you to receive professional therapeutic services from the comfort of your own home.

Zoom Therapy is an online therapy platform providing secure, professional therapy services to residents of California and Florida. Our licensed therapists offer a wide range of counseling services via HIPAA-compliant video conferencing.

Zoom Therapy offers a range of services including counseling for anxiety, relationships, parenting, motivation, stress, women’s issues, career, confidence, family conflict, grief, productivity, life changes, and coaching.

Online therapy is widely accessible and beneficial for many people. However, it might not be suitable for individuals who are not comfortable with technology, don’t have stable internet access, or are in a crisis situation.

Currently, our services are available exclusively to residents of California and Florida, as our therapists are licensed to practice in these states. If you are not currently residing in California or Florida, our therapists may be able to provide you with contact information for therapists who are licensed in your state.

Numerous studies show that online therapy can be just as effective as traditional face-to-face therapy. The key is finding a therapist with whom you feel comfortable and a modality that suits your needs.

Zoom Therapy uses HIPAA-compliant video conferencing software to ensure your information and sessions are kept private and secure.

Online therapy can support you in managing a range of issues including anxiety, stress, life changes, and relationship struggles. It can provide you with strategies to cope, increase your self-understanding, and improve your overall wellbeing.

You’ll need a device with a camera and microphone (computer, tablet, or smartphone), a stable internet connection, and a private, quiet space where you can speak freely.

At this time, our therapists only offer therapy to individuals over the age of 18. If you need therapy for minors, couples, or families, our therapist may be able to provide you with the contact information of a licensed therapist that could potentially accommodate your needs.

At this time, our therapists only offer therapy to individuals over the age of 18. If you need therapy for minors, couples, or families, our therapist may be able to provide you with the contact information of a licensed therapist that could potentially accommodate your needs.

Paying for Zoom Therapy

Fees for online therapy sessions vary based on session length and frequency. Please contact Zoom Therapy for detailed pricing information.

Effective July 1st 2023, self-pay therapy sessions are invoiced at $200.

Affordable Rates for Self-Paying Clients: Sliding scale session rates may be available based on how much the client can afford to spend on therapy on a monthly basis. Please contact us for more information.

Health Insurance Clients: Your total out-of-pocket cost is dependent on your health insurance coverage, deductible, copays, etc., as well as the total number of therapy sessions you attend.

Our therapists are credentialed with various insurance plans either through Zoom Therapy or a third party . Please contact the therapist to verify that they can accept your insurance plan benefits prior to your free consultation.

We accept various forms of payment including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. FSA and HSA cards when eligible.

HSAs and FSAs can be used to pay for therapy services. However, you should check with your account provider to ensure these services are covered.

We strive to make therapy accessible for everyone. For information on sliding scale payments, please contact us directly.

Our cancellation policy requires a 24-hour notice to cancel or reschedule an appointment. If you cancel your appointment less than 24 hours in advance, or fail to show up for your appointment, you will be charged a late cancellation/no-show fee. The fee amount will be discussed during your initial consultation.

A superbill is a detailed invoice outlining the services a client received from an out-of-network therapist or other healthcare providers. Clients can then submit an official receipt of their qualified online therapy expenses to their health insurance company for reimbursement. It is up to the insurance company to determine how much money the client will get reimbursed, if any.  

Finding a Therapist

Our therapists are licensed professionals with diverse backgrounds and specializations, committed to providing quality care tailored to each client’s unique needs.

Absolutely. It’s important to have a strong therapeutic relationship for effective therapy. If you feel you’re not connecting with your therapist, please let us know so we can help find a better fit.

Yes, many of our therapists have received specific training on LGBTQ+ issues and are committed to providing a safe and affirming therapeutic environment for all clients.

Yes, if you have a preference for a specific therapist, you can make that request when scheduling your free consultation.

Zoom Therapy Sessions

Start by requesting a free 15-minute consultation to discuss your needs and goals. After the consultation, you can book your first online therapy session.

The consultation is an opportunity for you to ask questions, discuss your concerns, and learn more about the therapeutic approach. This helps you determine if zoom therapy is a good fit for your needs.

Ensure your device is fully charged or plugged in, check your internet connection, find a quiet, comfortable space where you won’t be interrupted, and prepare yourself to discuss what’s brought you to therapy.

The first session is an opportunity for your therapist to understand your needs and concerns. They’ll ask questions about your background, mental health history, and other pertinent information including your goals for therapy.

To get the most out of therapy, be open and honest with your therapist, complete any tasks or exercises they suggest, and communicate any concerns or questions you may have about the process.

Each therapy session typically lasts between 45-60 minutes, but the duration may vary depending on the therapeutic approach and individual needs.

Please provide at least 24 hours’ notice if you need to reschedule or cancel an appointment. This allows the therapist to offer the time slot to another client in need. 

The frequency of therapy sessions can vary based on your individual needs and therapeutic goals. Your therapist will discuss this with you and create a plan that suits your circumstances.

There is no preset limit to the number of sessions you can have. The length of therapy varies depending on individual needs and therapeutic goals. Your therapist will work with you to determine the best course of treatment. However, some insurance plans may have set a limit to the number of sessions they will cover. Reach out to your insurance company for verification of benefits.

Progress in therapy can look different for everyone. You might notice changes in your mood, thought patterns, behaviors, or relationships. It’s important to discuss your progress regularly with your therapist.

Our therapists are committed to providing support when you need it most. While Zoom Therapy does not provide 24/7 crisis support, you can send your therapist a message, and they will respond as soon as possible.

If you’re experiencing a mental health crisis or emergency, please call 911 or go to the nearest emergency room. Zoom Therapy is not equipped to handle emergencies.

Request Your Free Consultation

Take the First Step Towards Wellness

Begin your journey with Zoom Therapy by scheduling a free consultation with one of our expert therapists.

The free consultation is an opportunity for you to ask questions, discuss your concerns, and learn more about the therapeutic approach. This helps you determine if Zoom Therapy is a good fit for your needs.

To request your free consultation complete and submit the form. Please let us know why you are seeking therapy at this time, and the days and times you are available for the free consultation.